Summary
- Valve is reportedly building an internal AI called SteamGPT to handle support and assist with CS2 anti‑cheat oversight.
- Leaked files show SteamGPT can access account info, trust scores, and influence ban decisions.
- SteamGPT is being used internally now and might never be public-facing.
Valve is reportedly working on an AI chatbot that the company plans to use internally to address customer support issues and to oversee anti-cheat measures.
At least to start, the chatbot is handling support only for Counter-Strike 2 (CS2), and the tool is used internally at the company, according to @gabefollower on X, a reliable source of Steam-related leaks (via Tom’s Hardware). @gabefollower says that uncovered files show connections to SteamGPT related to Steam account details, including account age, confidence score, model evaluation, and trust score. Additionally, there’s code related to ignoring future bans on Steam accounts.
It’s unclear how widely SteamGPT is being used at Valve
It’s unclear if the AI will ever be used externally
This indicates SteamGPT will be able to access user account information and decide whether an account is banned. The trust score, which is part of Valve’s overall Trust Factor system, includes game bans, phone number linking, Steam Guard usage, and in-game behavior. @gabefollower also mentions that SteamGPT might have control over or access to Counter-Strike 2’s anti-cheat system and database, including player evaluations and performance data.
While SteamGPT currently seems to be used only internally at Valve with CS2, its use could expand to more titles and a customer-facing role in the future. Still, SteamGPT is noteworthy because it’s Valve’s first notable use of AI.
In other Steam-related news, a new feature called Frame Estimator is currently available in beta. The Frame Estimator indicates how many frames per second (FPS) your PC is likely to hit with specific games, based on its hardware.
Steam wants to end the FPS guessing game before you buy
If you have a mid-range or lower-end gaming PC, this upcoming feature could be very useful.
